The scope of the voice assistant, reservation system and payments is clear from the start.
This page explains the usage boundaries of the HotelVoice AI workspace, native reservation system, voice-assistant call flow and payment links, along with operational responsibilities shared by the hotel and platform.
Service scope
The service covers incoming-call handling, availability and rate queries, reservation creation, changes and cancellation, call records, the hotel workspace and secure payment links. Card details are never collected by phone.
Service scope
The scope includes call handling, the native reservation system, reservation actions, call summaries, transcripts, warm transfers, payment links, refund requests and usage tracking. External hotel-system connections are planned separately.
Hotel responsibilities
The hotel is responsible for keeping room, rate, availability, cancellation, contact, transfer number, call disclosure and payment-provider information accurate and current.
Usage and payment
The monthly platform fee is tracked according to the hotel's proposal. Voice-assistant and payment-provider usage costs are assessed separately based on the selected account and contract.
Operational scope
Operating model
Auditable workflowClear scope means a faster pilot
During onboarding, the hotel clearly defines which actions run automatically and which cases transfer to the front desk.