Illustrative comment
“Calls we used to miss during busy hours now become trackable requests with availability checks and a payment link.”
M••••• Hotel / Antalya
Front office manager
Missed call → captured request
24/7 Hotel Phone Assistant
Turn missed calls into measurable direct bookings .
HotelVoice AI answers hotel calls and captures guest requests. Manage booking and payment workflows with HotelVoice PMS, or use your existing PMS through its official booking page or an authorized live connection.
Connect without replacing your PMS. The method for ElektraWeb, HotelRunner and other PMSs depends on provider access; a ready-made native API or certified partnership is not assumed.
Answers the callChecks availabilityOffers the next booking stepTransfers to the front desk
24/7 call workflow Verified rate information Secure payment link
Do you have availability next Friday?
Room for two, sea view
Reservation added to the hotel
Voice assistant active
Masked demo scenarios
The difference hotel teams want to hear
The statements below are illustrative demo comments describing the product flow; they are not real customer claims or verified references.
Illustrative comment
“The guest gets the rate and leaves a booking request in the same call; the team only takes over when human support is truly needed.”
A••• Suites / Istanbul
Hotel manager
24/7 first response
Illustrative comment
“Overnight calls no longer disappear. The morning shift sees the request, call summary and payment status in one place.”
K•••• Resort / Mugla
Reservations manager
Context-aware front desk transfer
From hotel call to booking workflow
The call workflow follows your hotel’s PMS and payment setup. A reservation is confirmed only by the system that owns the booking.
01
Call Handling
A dedicated hotel voice assistant answers the call and connects the conversation to the correct property.
02
Availability and Rates
The assistant collects dates and party size. Availability and rates are verified through HotelVoice PMS or an authorized live connection; otherwise it offers the official booking page.
03
Reservation Action
With HotelVoice PMS, guest confirmation starts a 15-minute hold. External PMS reservations are completed by the guest on the provider’s booking page.
04
Payment Link
With the guest’s permission, a payment or booking link is queued with the configured notification service. Queuing a link does not confirm delivery or payment.
05
Reservation System and Hotel Workspace
Permitted call records and requests are tracked in the workspace. Native bookings and payment activity are managed in HotelVoice; external transactions remain in the hotel’s PMS.
Native Reservation and Room Management
Manage room types, daily rates, availability, reservations, guests, changes and cancellations in one workspace.
Hotel-Specific System Management
Each hotel's voice assistant, phone number, users, subscription status, usage cost and connections are managed separately by the platform administrator.
Operational Security and KVKK-Focused Design
Data security, hotel-level isolation and auditable records are embedded in every call flow.
Notice and recording preferences
The hotel-specific opening disclosure, recording preference and required legal notices are configured for each use case.
Protected Connection Credentials
Phone, payment and external-system credentials are stored encrypted; outbound service calls run through verified server-side flows.
Secure Data Isolation
Every call, request, assistant instruction and payment record is isolated by hotel; users only see data for properties they are authorized to access.
Voice AI for Hotels
Turn hotel calls into answers, reservations and measurable operations.
Answer busy-hour and after-hours calls with hotel-specific information. The assistant captures stay requests and offers a verified quote, the official booking page or staff assistance according to your connection setup. Call handling and availability depend on the configured telephony service.
The goal is not to replace the hotel team. It is to handle repetitive calls reliably, capture booking opportunities and give the front desk more time for situations that genuinely require human attention.
From the call to the right booking step
The assistant collects dates, party size and room preferences. With HotelVoice PMS, it verifies availability and opens a time-limited hold after confirmation. Hotels using ElektraWeb, HotelRunner or another PMS can offer their official booking page; live quotes require provider authorization and a tested connection.
Transaction permissions and staff handoff
Native reservation lookups and cancellations require the booking code, the last four phone digits and a matching caller number. Hotel staff handle date changes; refund requests require authorized review. Existing external PMS bookings and uncertain requests are referred to staff.
Visible and measurable operations for the hotel team
Call status, usage, guest requests and permitted conversation outputs are tracked per hotel. Native PMS teams manage bookings, payments, housekeeping and daily operations in the workspace. External bookings or payments are not reported as local successes without a verified result integration.
About HotelVoice AI
Frequently Asked Questions
What is HotelVoice AI?
HotelVoice AI answers hotel calls, captures guest requests and offers front-desk transfers. Hotels can use native booking and payment workflows with HotelVoice PMS, or an official booking page and an authorized live availability connection with an external PMS.
Does HotelVoice AI use live reservation data?
With HotelVoice PMS, the assistant queries current native inventory and rates. Live external rates require an authorized connection. With a booking-page link alone, it does not quote prices or promise availability; connection failures are referred to hotel staff.
Does the assistant collect card details during the call?
The assistant does not request card numbers or CVV; guests should not share them over the phone. Native bookings use the configured payment provider, while external PMS bookings use the hotel’s official booking page. SMS and other notifications require a separate delivery service.
Can HotelVoice AI be configured for an existing hotel operation?
Yes. Call routing, room and rate structure, cancellation rules, front-desk transfer conditions, operating hours and payment options are configured separately for each hotel.