Answer every call, turn it into a reservation.
HotelVoice AI is a voice assistant and reservation platform built for hotels. It checks live availability and rates, then creates, modifies or cancels reservations. The hotel team manages every record in one workspace.
From Call to Confirmed Reservation with HotelVoice AI
The phone conversation, room availability, guest confirmation and secure payment link come together in one workflow.
Call Handling
A dedicated hotel voice assistant answers the call and connects the conversation to the correct property.
Availability and Rates
The assistant checks dates, room type, party size, availability and live rates in the hotel's reservation system.
Reservation Action
Once the guest confirms, the reservation is created; changes or cancellations require the appropriate authorization and verification.
Payment Link
A secure payment link is shared for the confirmed reservation; card details never pass through the voice assistant.
Reservation System and Hotel Workspace
The reservation, guest, payment, call summary and activity history are recorded in the hotel workspace.
Native Reservation and Room Management
Manage room types, daily rates, availability, reservations, guests, changes and cancellations in one workspace.
Hotel-Specific System Management
Each hotel's voice assistant, phone number, users, subscription status, usage cost and connections are managed separately by the platform administrator.
Operational Security and KVKK-Focused Design
Data security, hotel-level isolation and auditable records are embedded in every call flow.
Disclosure and Recording Consent
The hotel-specific opening disclosure, recording preference and required legal notices are configured for each use case.
Protected Connection Credentials
Phone, payment and external-system credentials are stored encrypted; outbound service calls run through verified server-side flows.
Secure Data Isolation
Every call, request, assistant instruction and payment record is isolated by hotel; users only see data for properties they are authorized to access.
Frequently Asked Questions
What is HotelVoice AI?
HotelVoice AI is a voice assistant and hotel operations platform that answers hotel calls, checks room availability and rates, and can create, modify or cancel reservations.
Does HotelVoice AI use live reservation data?
Yes. The voice assistant uses the current room, rate, restriction and reservation data in the hotel workspace. Changes made by the hotel team are reflected in subsequent calls.
Does the assistant collect card details during the call?
No. The voice assistant never asks for or stores card details. Guests use a reservation-specific secure payment link hosted by the hotel's selected payment provider.
Can HotelVoice AI be configured for an existing hotel operation?
Yes. Call routing, room and rate structure, cancellation rules, front-desk transfer conditions, operating hours and payment options are configured separately for each hotel.