Illustrative comment
“Calls we used to miss during busy hours now become trackable requests with availability checks and a payment link.”
M••••• Hotel / Antalya
Front office manager
Missed call → captured request
24/7 Hotel Phone Assistant
Cevapsız çağrıyı ölçülebilir doğrudan rezervasyona dönüştürün.
HotelVoice answers the calls your hotel cannot, 24/7; it checks live availability and rates, captures the booking request, sends a payment link and transfers the call to the front desk when needed.
Mevcut PMS’inizi değiştirmeden bağlanın; PMS’iniz yoksa HotelVoice PMS, aktif sesli asistan paketinize ek ücret olmadan dahil olsun.
Answers the callChecks availabilitySends a payment linkTransfers to the front desk
24/7 response Live rates and availability Secure payment link
Do you have availability next Friday?
Room for two, sea view
Reservation added to the hotel
Voice assistant active
Masked demo scenarios
The difference hotel teams want to hear
The statements below are illustrative demo comments describing the product flow; they are not real customer claims or verified references.
Illustrative comment
“The guest gets the rate and leaves a booking request in the same call; the team only takes over when human support is truly needed.”
A••• Suites / İstanbul
Hotel manager
24/7 first response
Illustrative comment
“Overnight calls no longer disappear. The morning shift sees the request, call summary and payment status in one place.”
K•••• Resort / Muğla
Reservations manager
Context-aware front desk transfer
From Call to Confirmed Reservation with HotelVoice AI
The phone conversation, room availability, guest confirmation and secure payment link come together in one workflow.
01
Call Handling
A dedicated hotel voice assistant answers the call and connects the conversation to the correct property.
02
Availability and Rates
The assistant checks dates, room type, party size, availability and live rates in the hotel's reservation system.
03
Reservation Action
Once the guest confirms, the reservation is created; changes or cancellations require the appropriate authorization and verification.
04
Payment Link
A secure payment link is shared for the confirmed reservation; card details never pass through the voice assistant.
05
Reservation System and Hotel Workspace
The reservation, guest, payment, call summary and activity history are recorded in the hotel workspace.
Native Reservation and Room Management
Manage room types, daily rates, availability, reservations, guests, changes and cancellations in one workspace.
Hotel-Specific System Management
Each hotel's voice assistant, phone number, users, subscription status, usage cost and connections are managed separately by the platform administrator.
Operational Security and KVKK-Focused Design
Data security, hotel-level isolation and auditable records are embedded in every call flow.
Disclosure and Recording Consent
The hotel-specific opening disclosure, recording preference and required legal notices are configured for each use case.
Protected Connection Credentials
Phone, payment and external-system credentials are stored encrypted; outbound service calls run through verified server-side flows.
Secure Data Isolation
Every call, request, assistant instruction and payment record is isolated by hotel; users only see data for properties they are authorized to access.
Voice AI for Hotels
Turn hotel calls into answers, reservations and measurable operations.
For many guests, a hotel phone call is the most direct point of contact before booking. Calls missed during busy periods, outside business hours or while staff assist another guest can reduce sales opportunities. HotelVoice AI combines hotel-specific voice AI with live room and rate information to give callers a consistent, fast and action-oriented experience.
The goal is not to replace the hotel team. It is to handle repetitive calls reliably, capture booking opportunities and give the front desk more time for situations that genuinely require human attention.
An assistant that goes beyond answering and completes the booking flow
HotelVoice AI is more than a phone bot that answers standard questions. During the conversation, it collects stay dates, party size and room preferences, then checks availability, rates and booking conditions against the hotel's current inventory. It presents suitable options clearly and starts the reservation workflow in the hotel system after the guest confirms.
One call flow for bookings, changes and cancellations
Alongside new booking requests, changes and cancellations for existing reservations are handled through verification steps. The assistant completes permitted actions after validating the booking code and required guest details. When a case is ambiguous, exceptional or outside its authority, it transfers the call to the front desk with a context summary instead of ending the conversation.
Visible and measurable operations for the hotel team
Call summaries, transcripts, guest requests, reservation activity and payment status are tracked in the same hotel workspace. Front-desk and sales teams can see which calls became bookings, which requests need follow-up and which cases were transferred for human support. Users, phone flows and operating rules are configured separately for every hotel.
About HotelVoice AI
Frequently Asked Questions
What is HotelVoice AI?
HotelVoice AI is a voice assistant and hotel operations platform that answers hotel calls, checks room availability and rates, and can create, modify or cancel reservations.
Does HotelVoice AI use live reservation data?
Yes. The voice assistant uses the current room, rate, restriction and reservation data in the hotel workspace. Changes made by the hotel team are reflected in subsequent calls.
Does the assistant collect card details during the call?
No. The voice assistant never asks for or stores card details. Guests use a reservation-specific secure payment link hosted by the hotel's selected payment provider.
Can HotelVoice AI be configured for an existing hotel operation?
Yes. Call routing, room and rate structure, cancellation rules, front-desk transfer conditions, operating hours and payment options are configured separately for each hotel.