Guest and operations data remains proportionate, traceable and restricted to authorized access.
HotelVoice AI limits call, room-management, reservation and payment-status processing to the data required for the service. This policy explains data categories, purposes, access boundaries and retention practices.
Data processing principles
Call and reservation data is processed to provide availability, manage reservations, track payment status and give the hotel team the right context when needed. HotelVoice AI and the voice assistant never collect card details.
Data categories processed
Operational records may include call time, caller contact details, stay dates, party size, room preference, reservation and payment status, transcript, call summary and activity history.
Purpose of processing
The purpose is to answer calls, provide accurate availability and rates, create or modify reservations, direct guests to a secure payment page and maintain an operations record for the hotel team.
Access and retention
Each hotel's data stays within its own operational boundary. Users can access only the records permitted by their role; retention and deletion periods are defined by contract, legal obligations and hotel policy.
Data inventory
Privacy workflow
Auditable workflowPrivacy is product behavior, not a sales claim
Every record in the workspace is designed around hotel boundaries, role-based access and an auditable activity trail.